Contact us
Need help with our online service?
For assistance with our online service when applying for a grant or managing your project, email investment-service-support@heritagefund.org.uk or call 020 7591 6044 (Monday to Friday, 9am–5pm).
To raise a concern, make a complaint and for general enquiries
Email our Customer Services team at enquire@heritagefund.org.uk or call 020 7591 6044 (Monday to Friday, 9am–5pm).
Thinking about applying to us for a grant of up to £250,000?
To get feedback on your project idea before making a full application, submit a Project Enquiry. We'll get back to you within 10 working days.
Got a question about our funding? Contact your local team:
England, London and South
Telephone: 0330 236 6485 (Monday to Friday, 9am–5pm)
Find out more about our work in England, London and South.
England, Midlands and East
Email: MidlandsandEast@heritagefund.org.uk
Telephone (Monday to Friday, 9am–5pm)
East Midlands: 0115 8576 763
East of England: 01223 645 938
West Midlands: 0121 393 4734
Find out more about our work in England, Midlands and East.
England, North
Email: north@heritagefund.org.uk
Telephone (Monday to Friday, 9am–5pm)
North East: 0191 249 4271
North West: 0161 200 8470
Yorkshire and Humber: 0113 388 8030
Find out more about our work in England, North.
Scotland
Email: scotlandcontact@heritagefund.org.uk
Telephone: 0131 376 0033 (Monday to Friday, 9am–5pm)
Find out more about our work in Scotland.
Wales
Email: wales@heritagefund.org.uk
Telephone: 029 2034 3413
We welcome calls to our main telephone line in Wales in Welsh or English. You can also email us in the language of your choice and we will provide an equal standard of service in both languages.
Find out more about our work in Wales.
Northern Ireland
Email: northernireland@heritagefund.org.uk
Telephone: 028 9592 1901 (Monday to Friday, 9am–5pm)
Find out more about our work in Northern Ireland.
Other enquiries
- For grant documentation enquiries, contact your Investment Manager.
- For press enquiries contact our Press office.
- For freedom of information requests, email foi@heritagefund.org.uk.
Alternative ways to contact us
If you have a hearing or speech impairment you can contact us through Relay UK using your text phone or Relay UK app. Dial 18001 then 020 7591 6044.
Reasonable adjustments
We are committed to being open and accessible, and want to make sure our services are available to all.
If you need help to make an application or access our services and information, please contact us for information on the type of support we can provide.
Head Office
The National Lottery Heritage Fund
4th Floor, Cannon Bridge House
25 Dowgate Hill
London, EC4R 2YA
Telephone: 020 7591 6000
The best way to get in touch or share information with us is to email or telephone Customer Services or your local team.
Fraud alert
Have you been told you can receive money from us? The National Lottery Heritage Fund (previously known as The Heritage Lottery Fund) only gives funding in response to grant applications. We do not operate a lottery, award prizes or distribute money in any other way.
