Contact us


We are open for business

We are fully operational and open for business, but we are conducting much of our day to day business remotely. Please send all correspondence electronically. We have very limited access to our office sites at the moment and that may diminish over time.

We are doing everything we can to ensure we maintain business as usual. Read about our support for heritage in response to Covid-19.

If you need advice or further guidance, our Area and Country teams are contactable Monday to Friday, 9am5pm (details below.)

Please continue to email our staff where you are working or liaising with them directly.


Got a question about our funding? Please contact your local office:

England, London & South



  • London and South East: 020 7591 6171
  • South West: 01392 304006

England, Midlands & East



  • East Midlands: 0115 8576763
  • East of England: 01223 645 938
  • West Midlands: 01223 645 938

England, North



  • North East: 0191 249 4271
  • North West: 0161 200 8470
  • Yorkshire and Humber: 0113 388 8030

Northern Ireland

Email:  Telephone: 02895 921901


Email:  Telephone: 0131 376 0033


Email:  Telephone: 029 2034 3413

We welcome calls to our main telephone line in Wales in Welsh or English. You can also email us in the language of your choice and we will aim to provide an equal standard of service in both languages.

Alternative ways to contact us

Alternatively, please contact our Customer Services Team Monday to Friday, 9am5pm on 020 7591 6044 or email

If you have a hearing or speech impairment you can contact us through Relay UK using your text phone or Relay UK app. Please insert 18001 plus 020 7591 6044.

Reasonable adjustments

We are committed to being open and accessible, and want to make sure that our services are accessible to all.

If you need help to make an application or access our services and information, please contact us for information on the type of support that we can provide.

Other enquiries

  • For application portal account queries, call the Customer Services Team on 020 7591 6044 or email
  • For project enquiries, please contact your Investment Manager
  • For accounts/finance enquiries contact
  • Please send all invoices to
  • For freedom of information requests, please email
  • Head Office: International House, 1 St Katharine's Way, London, E1W 1UN. We are currently working remotely and unable to access our post. Please send any items via email or telephone 020 7591 6000.

Fraud alert

Have you been told you can receive money from us? The National Lottery Heritage Fund (previously known as The Heritage Lottery Fund) only gives funding in response to grant applications. We do not operate a lottery, award prizes or distribute money in any other way.