• England, London and South
• England, Midlands and East
• England, North
• Northern Ireland
• Scotland
• Wales
• Alternative ways to contact us

Got a question about our funding? Please contact your local office:

England, London and South

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The main entrance is on Dowgate Hill. A steep escalator takes you to the first floor, with upper floors all accessible by lift. There is an accessible, alternative entrance on Cousin Lane, which must be booked in advance. There are accessible toilets on the 4th and basement floors.

South West

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The building is fully accessible for wheelchair users and there are accessible toilets on every floor. There is on-street parking immediately to the front of the building, including spaces reserved for blue badge holders.

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England, Midlands and East

East Midlands

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The building is wheelchair accessible. There is level access, a lift to all levels and an accessible toilet. Assistance dogs are welcome.

East of England

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The building is wheelchair accessible. There is step-free access via the main entrance, lifts to every floor and a disabled refuge area on the stairs. There are accessible toilets on every floor. Accessible parking spaces are available on request. 

West Midlands

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The building is wheelchair accessible. There is step-free access via the main entrance on Snow Hill Queensway. There are lifts to all floors, including a platform lift from the ground floor to reception on the first floor. Lifts have a voice announcer and there is a hearing enhancement loop at reception. Accessible toilets are available.

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England, North

North East

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

There is step-free access throughout the building, with a few low gradient ramps. There is lift access to three floors and adapted toilets on all levels. The downstairs accessible toilets have height adjusting sinks, rails and a hoist.

North West

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The building is wheelchair accessible, with access via the car park. There is a lift from street level to the car park along with an assistance call button. There is a platform lift to the mezzanine floor and an accessible toilet.

Yorkshire and Humber

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

The building is fully accessible and there is an accessible toilet on both the ground and first floors.

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Northern Ireland

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

There is step-free access via the main entrance to the lift lobby. There are lifts to reception on the second floor and a platform lift on this floor to the kitchen.

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Scotland

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

Please note that as the building is a Georgian design, the doorways, corridors and stairwells are narrow and not suitable for wheelchair users.

The entrance has one small step to navigate. The main entrance door is a period feature and is heavy to open. Once in the building, there are four steps to reception. The offices are on the 3rd floor and can all be reached via lift. There are no accessible toilets on site.

We can arrange to meet you at an accessible venue if required – just let us know when booking.

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Wales

We welcome calls to our main telephone line in Wales in Welsh or English. You can also email us in the language of your choice and we will aim to provide an equal standard of service in both languages.

Visiting and access

If you wish to visit us in person, please email or call us in advance to book an appointment.

Access to the building is on a flat paved surface and there are both revolving and power-assisted doors. The entrance to reception is stepped with assistance handrails, and there is also a wheelchair-accessible platform lift. The office is located on the reception floor, and is accessible. There are accessible toilets in the building and passenger lifts to all floors.

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Alternative ways to contact us

Alternatively, please contact our Customer Services Team Monday to Friday, 9am-5pm on 020 7591 6044 or email enquire@heritagefund.org.uk

If you have a hearing or speech impairment you can contact us through Relay UK using your text phone or Relay UK app. Please insert 18001 plus 020 7591 6044.

Reasonable adjustments

We are committed to being open and accessible, and want to make sure that our services are accessible to all.

If you need help to make an application or access our services and information, please contact us for information on the type of support that we can provide.

Other enquiries

• For application portal account queries, call the Customer Services Team on 020 7591 6044 or email investment-service-support@heritagefund.org.uk

• For award documentation enquiries, please contact your Investment Manager

• For freedom of information requests, please email foi@heritagefund.org.uk

Head Office

Fraud alert

Have you been told you can receive money from us? The National Lottery Heritage Fund (previously known as The Heritage Lottery Fund) only gives funding in response to grant applications. We do not operate a lottery, award prizes or distribute money in any other way.