Contact us

Contact us

Got a question about our funding? Please contact your local office:

England, London & South



  • London and South East: 020 7591 6171
  • South West: 01392 304006

England, Midlands & East



  • East Midlands: 0115 8576763
  • East of England: 01223 645 938
  • West Midlands: 01223 645 938

England, North



  • North East: 0191 249 4271
  • North West: 0161 200 8470
  • Yorkshire and Humber: 0113 388 8030

Northern Ireland

Email:  Telephone: 02895 921901


Email:  Telephone: 0131 376 0033


Email:  Telephone: 029 2034 3413

We welcome calls to our main telephone line in Wales in Welsh or English. You can also email us in the language of your choice and we will aim to provide an equal standard of service in both languages.

Alternative ways to contact us

Alternatively, please contact our Customer Services Team Monday to Friday, 9am-5pm on 020 7591 6044 or email

If you have a hearing or speech impairment you can contact us through Relay UK using your text phone or Relay UK app. Please insert 18001 plus 020 7591 6044.

Reasonable adjustments

We are committed to being open and accessible, and want to make sure that our services are accessible to all.

If you need help to make an application or access our services and information, please contact us for information on the type of support that we can provide.

Other enquiries

Coronavirus (COVID-19) update

We are open for business, but mainly working remotely. Please send all correspondence electronically and continue to email our staff where you are working with them directly. 


Fraud alert

Have you been told you can receive money from us? The National Lottery Heritage Fund (previously known as The Heritage Lottery Fund) only gives funding in response to grant applications. We do not operate a lottery, award prizes or distribute money in any other way.