The National Lottery Heritage Fund is committed to providing a website that is accessible to the widest possible audience.

There are many things you can do to make the web easier to use. This may involve changing your browser, computer, keyboard or mouse settings.

Using the website

Our website has been put together with accessibility in mind – core features of the site are as follows:

  • Navigation has been implemented in a logical and consistent way
  • Skip navigation link has been provided
  • Content has been written as clearly and simply as possible
  • Text size can be changed using the web browser (more information below)
  • Headings are clear and use a logical structure
  • Links can be understood out of context
  • Links open in the same window unless stated otherwise
  • Images have alternative text
  • Decorative images have null alternative text
  • Tables have appropriate summaries, captions and headings
  • Audio and video has been set not to play automatically
  • Text transcripts or subtitles are available for audio and video content
  • This website is also available in the Welsh language through the toggle link in the site header

Text resizing

This website allows you to change text size and contrast directly from the site header. Alternatively, you can use your web browser to change the size of the text, as well as magnify the page.

To change text size in Internet Explorer 7 and later:

  • Go to ‘Page’ then ‘Text Size’, select a text size from the list

To magnify the page in Internet Explorer 7 and later:

  • Use the zoom button in the bottom right corner of the screen to select a zoom level. Alternatively, you can go to ‘Page’ then ‘Zoom’ and select a zoom level
  • You can also use the shortcut keys CTRL and + to zoom in, CTRL and - to zoom out and CTRL and 0 to reset to 100%

A greater overview of the features made available through Microsoft can be found at the Microsoft Accessibility website.

To change text size in Mozilla Firefox:

  • Go to ‘View’ then ‘Zoom’, enable the ‘Zoom Text Only’ option and then select ‘Zoom In’ or ‘Zoom Out’
  • You can also use the shortcut keys CTRL (Command on the Mac) and + to zoom in, CTRL (Command on the Mac) and - to zoom out, CTRL (Command on the Mac) and 0 to reset to 100%

To magnify the page in Mozilla Firefox:

  • Go to ‘View’ then ‘Zoom’, deselect the ‘Zoom Text Only’ options and then select ‘Zoom In’ or ‘Zoom Out’
  • You can also use the shortcut keys CTRL (Command on the Mac) and + to zoom in, CTRL (Command on the Mac) and - to zoom out, CTRL (Command on the Mac) and 0 to reset to 100%

Find out more about the accessibility features of Firefox.

Downloadable files

Files have been made available to download in a variety of formats - the most common are Adobe Acrobat (.pdf), Microsoft Word (.doc and .docx) and Microsoft Excel (.xls and .xlsx). Reasonable adjustments have been made to ensure that digital publications available on our website are accessible. We have done this by creating tagged PDFs and tested the reading order. All images should have a caption or alt text. However, you may come across earlier versions of files on our site which are not as accessible. If you need any document in a different format, please contact our information team.

You may need to download Adobe Reader to view files in PDF format or download Microsoft viewer software which is available as seperate packages for Word, Excel or PowerPoint files.

The latest version of Adobe Acrobat Reader has incorporated accessibility features. For example, you can hear a PDF document read aloud or scroll a PDF document automatically. You can access these features in the Edit Preferences menu. Find out more about the free Adobe online conversion tool which converts the content of PDF files to a HTML or text which can be understood by most screen reader applications.

Assistive technologies

The latest versions of the following assistive technologies were used during testing and were found to be compatible with the site, except for areas that have accessibility limitations.

  • JAWS screen reader
  • Dragon Naturally Speaking Pro
  • AI Squared ZoomText screen magnifier

Please note: You may experience issues with older versions of these applications or other assistive technologies. If you experience any issues, please feel free to contact us.

Browser compatibility

The site has been cross-platform and cross-browser tested and is currently compatible with modern browsers, such as Microsoft Internet Explorer 9+.

Please note: You may experience issues with older versions of these browsers or other web browsers. If you experience any issues, please feel free to contact us.

Accessibility limitations

Due to certain constraints, we have had to include technologies and features that may cause accessibility issues. These include:

  • Our online community relies on external participation. We cannot guarantee that user submitted content will be free of accessibility errors
  • Adobe PDF downloadable documents. We endeavour to ensure all PDFs are tagged appropriately so that they can be used by screenreaders. If you spot a document which is not accessible, please get in touch
  • Microsoft Word, Excel and PowerPoint downloadable documents
  • Google Maps (third party map application)
  • YouTube (third party video application)
  • Grant application system (third-party database)
  • Our events calendar (third-party plugin)

We are making every effort to overcome these limitations by improving their accessibility and failing that, provide accessible alternatives.

If you need alternatives versions to our downloadable documents (such as plain text or Braille) or if you experience any accessibility problems with our site, please contact us.

The National Lottery Heritage Fund does not assume responsibility for third party applications.

Web standards

This website has been developed to conform to World Wide Web Consortium (W3C) standards for HTML (HyperText Mark up Language) and CSS (Cascading Style Sheets). This website is reliant upon HTML and CSS to render content.

Additional technologies including JavaScript have been utilised, however, this website is not reliant on these technologies as they are used to enhance functionality. Every effort has been made to make these technologies as accessible as possible.

In order to make this site accessible to a wide audience we have worked closely with our developers towards WCAG 2.0 to the level of priority 2 (double-A compliance).

Accessibility accreditation

The National Lottery Heritage Fund website has been awarded the Shaw Trust Web Accreditation. Any website carrying this mark has been tested by people with a wide range of disabilities and found to be accessible. The Shaw Trust web accreditation process is rigorous. Over 60 hours of testing by disabled web users goes into each and every accreditation. This is in addition to a stringent technical assessment by web auditors.

Useful links

If you need more information about using this site’s features, general accessibility or using the web and your computer, we have provided some useful links to help:

Contact us

We are continually seeking solutions that will improve the accessibility of our website. We welcome feedback regarding accessibility of this site. If you have any comments or questions, please contact us at

If your enquiry is regarding digital publications, please contact our information team on:

Phone: 020 7591 6042
Textphone: 020 7591 6255