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Managing unacceptable behaviour from customers

Publications

Managing unacceptable behaviour from customers 11/02/2019 We are committed to providing high-quality customer service to everyone we deal with. We aim to do so in a fair, accessible and professional manner. Introduction On occasions, unacceptable customer …

Our people

Basic Page

Our people Find out more about our structure and teams across the nations and regions of the UK. We are governed by a Board of Trustees chaired by Simon Thurley CBE . Day-to-day activities are delegated to our executive team, chaired by Chief Executive …

Andrew White

Andrew White

People

Andrew White Andrew White joined the organisation in June 2020 from Stonewall Cymru. Andrew has nurtured and managed a variety of partnerships with key stakeholders from the public sector, private industry, community groups and multi-agency initiatives …

Making real changes in collections development

A curator in front of display of African costume
Curator Edith Ojo in front of Aso-oke, a Celebration of Style display case. Credit: James Pike, Royal Pavilion & Museums, Brighton & Hove

Publications

Making real changes in collections development 03/03/2022 Understanding the impact of our Collecting Cultures programme, and a look ahead to our new campaign, Dynamic Collections. Curator Edith Ojo in front of Aso-oke, a Celebration of Style display case. …

Stuart Housden

Stuart Housden

People

Stuart Housden Role Committee Member for Scotland Stuart joined the RSPB in 1976, and was involved in policy development on protected areas, forestry, farming and wetland conservation. From 1989 Stuart headed all the RSPB's policy work, including …

First World War Centenary

Four children with a man in First World War dress in front of a biplane
The Mersea Men project, Essex. Credit: Jeff Gilbert Photography

Hub

First World War Centenary headline-highlight The Mersea Men project, Essex. Credit: Jeff Gilbert Photography The First World War Centenary was a chance to understand the war, uncover its stories and explore what it means to us today. We funded projects …

Non-executive independent members

Hub

Non-executive independent members Our non-executive independent members provide an external perspective and independent support and guidance on committee matters. They were appointed during open advertisement to join the Audit and Risk Committee. … They …

Support documents: Trees Call to Action Fund

Publications

Support documents: Trees Call to Action Fund 03/11/2021 Expression of Interest guidance, project plan template and webinar questions and answers. Page last updated: 15 March 2022. Important The Trees Call to Action Fund is no longer accepting Expressions …

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