The Woodland Investment Grant (TWIG)

The Woodland Investment Grant (TWIG)

A grant scheme intended to create, restore and enhance woodlands in Wales, as part of the Welsh Government’s National Forest initiative.

Page created: 13 June 2022  

Is this the right programme for you?

  • ​Are you a landowner and/or have full management control of land?
  • Are you looking to improve, manage or create new woodlands?
  • Can your project promote community involvement? For example, through the planning and provision of footpaths, nature trails, or sculptures?
  • Do you require a grant from £40,000 to £250,000?

If you answered yes to these questions, then the TWIG scheme is for you.

The round one deadline for submitting a mandatory Project Enquiry Form (PEF) is 15 July 2022.


The need to aid nature’s recovery is urgent. Looking after nature and helping people to understand its importance has never been more relevant.

We have previously delivered the Community Woodlands Grant programme. It funded groups across Wales to create woodlands, as places for nature, in their own communities.

The Woodland Investment Grant (TWIG) is a new programme for landowners to create woodlands for local communities to use and enjoy, as part of the National Forest initiative.  

What is the National Forest?

The National Forest for Wales is a venture led by the Welsh Government. It will create a network of publicly accessible woodlands and forests throughout Wales, under high quality management.

The National Forest will stretch the length and breadth of Wales, so that everyone can access it wherever they live. It will include both urban and rural areas – with an early commitment to create 30 new woodlands.

It will deliver a huge range of benefits – called ecosystem services – to the environment, the economy and society:

  • playing an important role in protecting nature and addressing biodiversity loss
  • increasing locally grown timber production – allowing the local forestry industry to thrive, creating jobs and reducing reliance on imported timber
  • supporting the health and wellbeing of communities – a working example of the Wellbeing of Future Generations Act

The National Forest will bring people together, with the majority of woodland being planted on a voluntary basis by communities, farmers and other landowners across Wales.

What TWIG offers

TWIG is for landowners and/or those with full management control of land. Your grant will be used to enhance and expand existing woodlands, and create new woodlands in line with the UK Forestry Standard.

These woodlands must have the potential to become part of the National Forest in the future. This means the woodlands must be:

  • well-managed
  • accessible
  • give local communities the opportunity to get involved

The scheme will offer:

  • grants of £40,000 to £250,000 for woodland projects (exceptional projects costing more than £250,000 may also be considered)
  • up to 100% funding 
  • up to two years to deliver the project
  • capital and revenue funding (differences explained below in the ‘What costs can you apply for?’ section)
  • large, ambitious and complex projects can use TWIG funding with other Welsh Government grants, as well as other sources of complimentary public and private funding
  • a maximum of one TWIG grant per site at any one time (you can make more than one application)
  • advice and support from Woodland Liaison Officers to plan your project (these officers come into post throughout 2022–2023, so may not be available during the initial funding round, but please speak to our staff for guidance instead)
  • advice and support from us on how to apply

There will be five rounds of TWIG funding over the next two years. Please read the ‘Application deadlines and key dates’ section for more information on timings.


The total available funding is £1.9million in the financial year 2022–2023. Future year budgets are likely to be approximately £3m. 

The programme is jointly funded by the Welsh Government and The National Lottery Heritage Fund. 

This is mainly a fund to carry out capital works. A maximum of 25% of each grant can be allocated to revenue spending. In addition, up to 10% of the capital element may be used for project planning and other direct project implementation costs. Guidance for what counts as revenue and capital costs is available below in the ‘What costs can you apply for?’ section.

Who can apply?

The scheme is open to any landowners/managers including not-for-profit organisations and private owners. This is provided that you have the right permissions, licences and consents in place to undertake activity.

What we are looking for

Your project should:

  1. restore, enhance and/or create woodlands
  2. deliver accessible woodlands for all to enjoy   
  3. Create a woodland with a plan for future maintenance. Post-project, a single payment to cover five years of maintenance can be included in your grant application. In order to claim this money, you will be required to submit a detailed management plan for the site, on completion of the project (find out more under ‘How to apply’).
  4. Meet the needs of local people as a public space and contribute to ecosystem services within the local area. For example, addressing biodiversity loss and creating local jobs.
  5. demonstrate multiple benefits spanning environmental, social, economic and cultural wellbeing
  6. consider Natural Resources Wales (NRW) area statement maps, UK Forestry Standard guidance and the Woodland Opportunity Map 2021 for guidance on the likely sensitivities on a proposed site for new planting

We have a particular interest in: 

  • urban areas that lack green space
  • areas that will enable connected nature networks across the length and breadth of Wales 

The woodland area must be working towards achieving National Forest outcomes (please read ‘How will we assess applications?’ for more information on these outcomes). There are no limits to the size or arrangement of areas of trees to be planted.

New plantings could be:

  • developing and creating new large woodlands
  • urban tree planting
  • creating or improving community involvement in, and access to, a woodland
  • a broad corridor of hedgerow or woods to link two existing woodlands
  • complex, ambitious planting projects that span two years

Improvements to existing woodland could be:

  • the adoption of a woodland by the local community
  • thinning
  • installation of footpaths
  • maintenance of degraded access facilities in heavily-used community woodlands

For all projects, Forest Management Plans are required. If these are not already in place, then the grant can cover the costs of preparing a detailed long-term management plan. However, a basic plan must be submitted with your application. Refer to ‘Actions to take before you apply’ for more information.

As part of the National Forest initiative, there are three additional themes. Applicants should describe how the project will contribute to at least one of these themes:

  • climate change mitigation and adaptation
  • supporting tourism and the economy
  • supporting or delivering skills and training

What costs can you apply for?

This fund is mainly to carry out capital works. A maximum of 25% of each grant can be allocated to revenue spending. In addition, up to 10% of the capital element may be used for project planning and other direct project implementation costs.

It is important that you identify which of your project costs are capital and revenue. Applications can include any of the following:

Capital costs

Capital spending is money that is spent on investment and things that will create growth in the future. Examples of acceptable capital costs are provided below. Please note that this is not a definitive list and all items of expenditure will be considered on a case-by-case basis:

  • purchasing of trees, shrubs and other plants to create, expand or enhance woodland areas
  • preparation of a site, such as surveys, fencing, clearing litter and removing invasive non-native species
  • constructing accessible pathways and gates with a commitment to keep them open to the public and maintain them for at least 20 years, if not indefinitely 
  • creating nature/educational trails
  • creating spaces for recreation and play
  • creating spaces to support and view nature
  • the cost of labour associated with the improvement and/or creation of the woodland area
  • signage/interpretation boards
  • benches/seating
  • compostable toilets (applicants who are applying for compostable toilets should contact NRW for more advice as permits are often required)
  • bike racks
  • tools/small-scale equipment for use by members of the local community (works which require larger equipment or specialised skills can be contracted in and funded through this scheme)
  • secure storage for tools, equipment and other items to aid community involvement in the woodland 
  • Managing the disease of ash dieback, where work is essential for public safety. This should only be a small part of a larger project and not a landowner’s legal requirement to undertake.
  • project delivery (for example, project planning, procurement of materials, financial management of the project) which is no more than 10% of the total project cost
  • Welsh language provision, such as costs of translation
  • the costs of promoting the woodland to the wider community, such as printing leaflets
  • tracks (only if clear evidence of need for public access)
  • roads (only if clear evidence of need for public access)
  • car park (only if clear evidence of need for public access)

For tracks, roads and car parks, applicants will need to evidence that they have first considered other options for public access to the woodland, such as walking, cycling and public transport. You must discount them with appropriate reasons. Having supporting evidence from local communities/groups of their need for this work will help with your application.

Project delivery costs

Up to a maximum of 10% of this capital grant may be used for project delivery. This means costs that help you to create the woodland, for example: project planning, procurement materials, financial management of the project, compiling, and analysing management information of project delivery.

Revenue costs

Up to a further 25% of the value of your grant can be classified as revenue funding. Revenue funding can help with the overall cost of running the project. This includes costs that involve people in the project delivery, and costs to help you meet our mandatory outcome: a wider range of people will be involved in heritage. You can find more about our mandatory outcome in the ‘How will we assess applications?’ section below.

Revenue funding may be used to:

  • contribute to the reduction of additional costs from running the project
  • Specialist advice/consultancy services. For example, for the preparation of a long term management plan of 15–20 years.
  • events to promote the woodland scheme to the wider community, and to celebrate community achievements
  • additional hours for an existing volunteer co-ordinator to recruit, train and support volunteers to participate in delivering the woodland 
  • volunteering good practice and expenses (in line with Wales Council for Voluntary Action guidance
  • project promotion activity 
  • any reasonable expenditure that will enable the project to succeed 

Ineligible costs

The following items are examples of costs, which are not eligible for TWIG. This is not a definitive list and all items of expenditure will be considered on a case-by-case basis: 

  • purchase of land
  • cost of leasing land
  • purchase of buildings
  • projects solely removing/managing ash dieback
  • re-stocking of trees on a site that has been felled
  • work legally responsible for undertaking
  • any physical work on site carried out before the authorised start of work date
  • purchase of vehicles
  • own labour and equipment costs
  • Medium/large scale machinery and equipment. However, works which require medium/larger equipment and/or specialised skills (ie: not for use by local volunteers) can be contracted in and funded through this scheme.
  • general office equipment and furniture
  • maintenance costs
  • working capital
  • reclaimable VAT
  • costs connected with a leasing contract, such as the lessors margin, interest financing cost, overheads and insurance charges
  • costs of arranging overdraft facilities, loans or other financial support instruments – including any associated fees or other charges
  • overheads allocated or apportioned at rates materially in excess of those used for any similar work carried out by the applicant
  • notional expenditure
  • payments for activity of a political nature
  • depreciation, amortisation and impairment of assets purchased with the help of the grant
  • provisions
  • contingent liabilities
  • profit made by the applicant
  • dividends
  • interest charges
  • service charges arising on finance leases, hire purchase and credit arrangements
  • costs resulting from the deferral of payments to creditors
  • costs involved in winding up a company
  • payments for unfair dismissal
  • payments into private pension schemes
  • payments for unfunded pensions
  • compensation for loss of office
  • bad debts arising from loans to employees, proprietors, partners, directors, guarantors, shareholders or a person connected with any of these
  • payments for gifts and donations
  • entertainments, for example staff parties
  • statutory fines and penalties
  • criminal fines and damages
  • legal expenses in respect of litigation

Application deadlines and key dates

There will be multiple rounds of TWIG over the next two years. The programme opened on 13 June 2022 and we are currently in round one, so please refer to the relevant dates.

Please note: application forms will be issued if you are successful at the mandatory Project Enquiry Form (PEF) stage. Find out more under the section ‘How to apply’.

Round one

  • PEF deadline: 15 July 2022
  • Application deadline: 19 September 2022
  • Decision will be made: Early December
  • Your project completion date: 10 January 2025

Round two

  • PEF deadline: 14 October 2022
  • Application deadline: 3 January 2023
  • Decision will be made: Early March
  • Your project completion date: 8 April 2025  

Round three

  • PEF deadline: 16 February 2023
  • Application deadline: 3 May 2023
  • Decision will be made: Early July
  • Your project completion date: 7 August 2025

Round four

  • PEF deadline: 20 April 2023
  • Application deadline: 4 July 2023
  • Decision will be made: Early September
  • Your project completion date: 6 October 2025

Round five

  • PEF deadline: 7 December 2023
  • Application deadline: 21 February 2024
  • Decision will be made: Early May
  • Your project completion date: 26 May 2026

Actions to take before you apply

It is expected that all applicants will get the necessary consents or permissions from local authority, Natural Resources Wales (NRW), or other bodies – such as Cadw – prior to submission of an application.

If you do not have all of your permissions/consents in place, you need to provide evidence that you have applied for consent or permission.

Funding is only released once all consents/permissions have been granted, and grants may be withdrawn if these are not received within six months of the grant award.

You can download a woodland plan and consents checklist from our supporting documents page

Woodland Creation Plan

All projects that involve woodland creation over two hectares need to apply to the Welsh Government’s Woodland Creation Planning Scheme before applying for TWIG grant funding.

The scheme offers grants between £1,000 and £5,000 to develop plans for new woodland creation, which can be used to apply for Welsh Government funding for up to five years.

For woodland creation projects under two hectares, please speak to us for further guidance.

Forest Management Plans

All projects will need a Forest Management Plan (FMP), which make sure that:

  • woodlands are managed to the principles of the UK Forestry Standard
  • woodlands demonstrate delivery of the National Forest essential criteria of ‘good quality, well designed and managed resilient woodlands’

A Forest Management Plan template is available on the NRW website and you can email NRW, who will provide a template on request.

The FMP consists of 14 sections. The woodland liaison officer can advise which sections are required for your woodland, but as a minimum you will need to complete the two sections titled:

  • FMP Applicant
  • Work Programme Summary

The detail in the plan can be proportionate to the size of the project – the larger the site, the more detail we would expect to see in your plan.

Maps of the site and proposed works are important to include as part of the application.

You can apply for the costs to further develop your plan, including the management costs to cover the next five years of work to run the project.  

Environmental impact assessments

Before you apply, you must complete environmental impact assessments, or have at least applied for them.

If environmental impact assessments are not required for your project, you must provide evidence for this.

Evidence of land ownership

Land ownership must be evidenced. We need to see an up-to-date office copy from the Land Registry showing that you own the land (or for unregistered land, the relevant deeds). These should be attached to your application.

Leased land must be evidenced and we need to see a copy of the lease, alongside the land owners consent that you may undertake the proposed project.

How will we assess applications?

You must demonstrate how your project meets a number of outcomes and performance indicators, as outlined below.

National Forest outcomes

1. Good quality, well-designed and managed resilient woodlands (essential)

The UK Forestry Standard (UKFS) defines the approach to sustainable forest management. Their guidance applies to all woodland.

Visit the NRW website for further information and advice on managing and enhancing woodlands:

2. Woodlands accessible to people (essential)

Your project must improve the quality of existing woodlands. You will need long-term management plans in place to make the woodlands more welcoming, accessible and attractive to potential visitors. Funding may be used to create accessible footpaths and signage.

3. Community involvement in woodlands (essential)

Your project must have significant input from local people. Involving a wider range of people in your project is a mandatory requirement and you must tell us how you plan to do this.

Community involvement will help encourage people to use woodlands through the provision of footpaths, nature trails, sculptures, etc. Community involvement could also include:

  • activities to involve people in the restoration and creation of the woodlands
  • economic opportunities for local enterprise
  • innovation and development
  • educational activities
  • management of the woodlands through the setting up of voluntary groups, school groups or new enterprises

4. Connected woodlands (highly desirable)

As new woodlands are created, connectivity to other woodlands should be considered. 

In the early years of the National Forest this may not always be feasible, but it will become more important as the area of woodland in Wales increases.

You may want to consider a project that enhances or increases the size of existing habitats. Or, helps join them up with buffer strips, connected planting, or landscape corridors such as hedgerows.

5. Dynamic, multi-purpose woodlands and trees (highly desirable)

Woodlands should be multi-purpose sites, benefitting people, nature and the wider environment.

As part of your application, you must provide evidence that the site is being used in diverse ways, or that this is being worked towards. You could include some or all of the following:

  • recreation
  • tourism
  • educational/learning opportunities
  • small and medium local level enterprises
  • large-scale commercial timber harvesting, supplying more home-grown timber
  • supporting biodiversity

We appreciate that not all sites will be appropriate for different uses, and may focus instead on doing just some of these things very well.

6. Woodlands that demonstrate learning, research and innovation (highly desirable)

National Forest woodlands should demonstrate what can be achieved with multi-purpose woodlands. This could involve:

  • learning and building on the work of others
  • testing new ways of working
  • sharing innovation, research and learning with others

The evidence provided for this outcome can be broad. Examples may include demonstrating new and different ways of:

  • delivering multi-purpose woodlands
  • engaging local communities in development and management of the woodlands
  • action to support biodiversity
  • providing environmental ecosystem services, such as air and water quality, flood and drought protection
  • ensuring resilience to future climate change
  • providing educational opportunities, such as forest schools

Please download and fill out our measuring success checklist. The outcomes above can be measured by one or more of the indicators on the list.

Our outcomes

Involving a wider range of people in heritage (essential)

Your project must achieve our mandatory outcome: a wider range of people will be involved in heritage. You should tell us how you will work with under-served and disadvantaged communities. Please look at our good practice guidance on inclusion if you require further information.

You should also work towards the other outcomes that are applicable to your project:

Focus on the outcomes you can achieve well.

Welsh language and acknowledgment

You need to include the Welsh language in your project, and tell us how you will do this in your application form. Translation costs can be included within your budget. Read more information on how to deliver a bilingual project. 

You will need to acknowledge your grant as set out in our how to acknowledge your Welsh Government grant guidance.

The Woodland Investment Grant (TWIG) is jointly funded by the Welsh Government and The National Lottery Heritage Fund. 

How to apply

You need to submit a Project Enquiry Form (PEF) on our online portal. The deadline for submitting a PEF is 15 July 2022.

If you are successful at the PEF stage, we will provide you with an application form to complete. The deadline for application forms is 19 September 2022.

Please follow the steps below:

  1. visit our application portal and register an account (or login if you have applied before)
  2. from the pull-down menu, please choose £10,000 to £250,000
  3. complete and submit a Project Enquiry Form – this is mandatory
  4. All PEFs will be considered by the grant panel and you may then be invited to develop a full application. If invited to make a full application, you can use our support, or support from National Resource Wales (NRW) Field Officers, to make sure your application is of a suitable standard.
  5. If your PEF is rejected, you may submit a revised proposal for a later round. There is no appeals process. 

There is not a dedicated TWIG Project Enquiry Form template. You should follow the below instructions carefully and answer all questions in our £10,000 to £250,000 grant application form.

Block one on the application form: Project title

Please start your project title/name with #COED2. For example, #COED2 Beddgelert or #COED2 Bangor Woodland Creation. There is a limit of 15 words.

This helps us to correctly identify your application, and failure to do this could mean your PEF misses the deadline.

Block two on the application form: Applying for grants between £10,000 and £250,000

You will need to use this guidance alongside the application help notes to answer the questions. The application help notes appear as you complete the application form. Please refer to both the help notes and the supplementary guidance below.

‘Previous relationship with the Heritage Fund’

Detail if you’ve received funding from us before.

‘Advice received in planning the project’

Please mention all advice received. This could include advice from us, NRW Llais y Goedwig, Cadw, County Council Countryside Service or other relevant community organisations in your locality.

‘Project end date’

This date should not be longer than 24 months from your start date, unless a different time frame has previously been discussed with us.

‘Describe your idea’

This is a key section in your application. You should include information such as: the current condition of the land, current uses, community involvement and how they will benefit, etc.

Please also tell us:

  • how you think your idea will contribute to the development of the National Forest network
  • the outcome of your Environmental Impact Assessment (EIA) or attach evidence that an EIA is not required for your site
  • how have you referenced UK Forestry Standards (UKFS), and how do they impact on your proposal
  • any planning permissions applied for or required for this proposal
  • if you have discussed the proposal with the local Archaeological Trust and/or Cadw
  • describe what you believe to be the barriers to participation in your particular community
  • how individuals and communities will be supported to become involved
  • how the work proposed will make a difference to individuals, communities and the natural environment
  • How will you make sure any plans for the future are owned and delivered for the community, by the community?
  • What you will be spending the funding on (in general). There is additional space for a full budget later on in the application form. Remember that a maximum of 25% of this grant can be used for revenue purposes.
  • how you will include the Welsh language and/or community languages within your project

‘What difference will your project make?’

Tell us how you think the project will change individual and community attitudes and approaches to wildlife and the natural environment.

Tell us here how your project will meet the essential and highly desirable outcomes. They are listed in the above section of this guidance called: ‘How will we assess applications?’.

‘What will happen after the project ends’

This is where you describe your ongoing maintenance plan for the site. A draft plan should be attached to the application.

Remember: we cannot provide further funding after the project. However, we can make a single maintenance payment for the five years after the project funding ends. This is subject to us receiving a fully developed and suitable maintenance plan.

‘Why does this project need to happen now?’

This fund is competitive, and you will need to explain your motivations for making this application.

What is it about the location that makes this the right thing to do now? For example:

  • Are there particular development pressures on the land?
  • Is there a one-off opportunity to re-connect isolated woodlands?
  • Has the community been eager to improve or create a woodland in their area?

‘How will you acknowledge your grant’

You will need to acknowledge that this is a Welsh Government grant. Use the National Forest branding pack (available from your Investment Manager) and use their logo. You also need to acknowledge The National Lottery Heritage Fund.

Please include details of how you intend to acknowledge these grants in printed and digital formats, websites, social media platforms using Welsh, English and relevant community languages. Any costs relating to translation may be included in your budget.

‘Does this project involve an acquisition?’

Answer ‘No’. Acquisition of land is not permitted under this scheme.

‘At risk’

Please consider: is nature (habitats and species) in your local area at risk?

‘Will the project involve capital works?’

Please detail the work and costs involved.

‘Heritage Designation’

Please leave this section blank.

‘Project Outcomes’

To complete this, refer to the above section of this guidance page called ‘How will we assess applications?’.

You must meet our mandatory outcome: to involve a wider range of people in heritage, and you should choose any of the other outcomes that apply to your proposal. Focus on the outcomes you can achieve well.

Your project must achieve our mandatory outcome. You must score ‘medium’ or ‘high’ to be successful in your application. You should tell us how you will work with under-served and disadvantaged communities to identify barriers and co-create solutions. Please look at our good practice guidance on inclusion if you require further guidance.

You can use our other outcomes to detail the National Forest outcomes, for example:

Supporting documents

Please download and fill out our supporting documents. They need to be submitted as attachments to your application. These include:

  • a cost template – this document is mandatory
  • measuring success checklist – this will help us check how your project meets our outcomes
  • Woodlands plan and consents checklist – we would expect all relevant consents to have been applied for or underway. For more information, please refer to the section of this guidance page called ‘Actions to take before you apply’.

What happens after your project?

Ongoing management plans

Post project funding, a single payment to cover five years of maintenance can be included in your grant application. In order to claim this money, you are required to submit a detailed management plan for the site on completion of the project.

You can include the costs of developing the plan in your application.

National Forest Status

For your woodlands to be awarded National Forest status in the future, they must demonstrate the three essential outcomes and one or more of the highly desirable outcomes (see the section on ‘How will we assess applications?’).

When they have been met, an application can be made to Welsh Government for National Forest status. The status scheme is in development and should be available in early 2023.  

Subsidy control and other legal requirements

Subsidy control

It is your responsibility to confirm that your application is considered and checked in relation to subsidy control rules.

At the point of publication of this guidance, public funding for organisations is no longer governed by the European Commission’s state aid rules. This is as set out in Article 107–109 of the Treaty of the Functioning of the European Union and associated regulations and guidelines. 

Instead, all grant decisions made after 11pm on the 31 December 2020 are subject to the new UK subsidy control regime. The principles are set out in Chapter 3 (Subsidies) of Title XI (Level Playing Field) of Part Two (Trade, Transport, Fisheries and Other Arrangements) of the Trade and Cooperation Agreement.

There is expected to be further guidance, a consultation and possibly new legislation in this area to build upon those principles. You are expected to comply with the principles of the subsidy control regime and to satisfy any future requirements.

Agreements that are entered into will be reviewed and varied accordingly. We reserve the right to impose further requirements and additional conditions in relation to this matter. 

It is your responsibility to check whether state aid or subsidy control clearance is required. Seek independent legal advice if you are unsure whether a project will require clearance.

Working on private land

Many designated habitats and species are on land that is owned by private individuals or for-profit organisations.

Projects can deliver works or activities on private land, as long as any public benefit clearly outweighs any potential private gain. Also, provided that subsidy control rules are not breached. 

For example, we could fund the planting of community orchards or create ponds. But, they should not add financial value to the land, or convey any indirect financial benefit that could breach subsidy control rules.

When working on private land, we understand there may be limits to public access. However, we do encourage public access to some of the site to be eligible for grant funding. To improve access, you may also apply for funding for new infrastructure, such as paths, fencing, gates or hides. Gates and paths must be suitable for use those with limited mobility and meet the mandatory outcome to involve a wider range of people.

Ash dieback and re-stocking

We will not consider applications for projects solely to remove or manage ash dieback. 

Projects which have a small element of ash dieback – as part of a wider project to restore and enhance nature – may be considered. You will need to provide evidence that shows a gain to biodiversity and creation of resilient ecosystems.

The re-stocking of trees on a site that has been felled is not eligible for TWIG funding. Re-stocking is a legal requirement of felling licences and cannot be funded through this scheme. However, TWIG could fund the other parts of the project, such as footpaths, signage and seating.

Managing your data

For more information about how your data will be processed under this grant programme, please see our privacy policy.

Making a complaint

We understand that you may be disappointed with a decision.

There is no right to appeal for TWIG. We can only review our decision if you can make a formal complaint about how we have dealt with your application. We have a two stage complaint process for this fund. 

We will only be able to consider and investigate the complaint if you can demonstrate that:

  • we did not follow the published procedures for assessing your application
  • we have misunderstood a significant part of your application
  • we did not take notice of relevant information

A formal complaint must be made in writing within 10 working days of receiving your application decision. You must send your complaint to:

We aim to acknowledge your complaint within three working days.

Your complaint will initially be reviewed by one of our Nation & Area Directors, who is independent of recommendation and decision panels for this fund.

We aim to communicate a decision within 15 working days from when you submitted your complaint.

For assistance, contact our Customer Services Team on 020 7591 6044 or email

Changes to this guidance 

We will regularly review this guidance and respond to user feedback. We reserve the right to make changes as required. We will communicate any changes as quickly as possible via this webpage. 

The Woodland Investment Grant (TWIG) is jointly funded by the Welsh Government and The National Lottery Heritage Fund. 

TWIG funding partnership logo, with the Welsh Government and The National Lottery Heritage Fund