Accessibility statement for our Culture Recovery Fund for Heritage round 3 application form

This accessibility statement applies to our Culture Recovery Fund for Heritage round 3 application form. 

This website is run by The National Lottery Heritage Fund. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.

How accessible this website is

We know some parts of this website are not fully accessible:

  • some elements of the heading structure are only shown visually
  • some questions are programmatically defined as buttons but cannot be interacted with
  • there is no method to allow people to skip the repeated heading on each page.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


Call 020 7591 6044 (Monday to Friday, 9.00am–5.00pm)

You can also contact our London Head Office by fax or text phone:

Fax 020 7591 6001,
Text phone 020 7591 6255

We’ll consider your request and get back to you in 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Service Design team by emailing or phoning 020 7591 6044.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can contact us via textphone at 020 7591 6255.

If you contact us before your visit to any of our offices we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website’s accessibility

National Lottery Heritage Fund is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option).

Multiple questions are announced as buttons by screen reader technology but cannot be interacted with.

Heading structure

On all pages there is text which is styled visually as a heading, but is not in the heading structure.

This form is built and hosted through third party software and ‘skinned’ to look like our website.

We’ve assessed the cost of fixing the issues with navigation and heading structure. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment in October 2020.

Preparation of this accessibility statement

This statement was prepared on the 9 April 2020. It was last reviewed on 9 April 2020.

This website was last tested on 8 April 2020. The testing was carried out by members of staff from the National Lottery Heritage Fund.

We tested every page of the application form using Voiceover, keyboard only navigation and mobile devices.

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