Digital resources for heritage organisations

The coronavirus (COVID-19) crisis has prompted many heritage organisations to develop their use of digital technology. We have put together this list of resources to support them.

Last updated: 6 July 2020

Sign ups to our Digital Attitudes and Skills for Heritage (DASH) survey have been telling us what kinds of digital activities their heritage organisations are currently focusing on. These activities have fallen into eight overarching categories:

  • Running events and activities online
  • Building communities 
  • Creating digital content
  • Working with data 
  • Online learning
  • Digital marketing and communications 
  • Digital strategy
  • Working at distance 

We have put together the following list of digital resources in response – we hope you find them useful. 

 

Running events and activities online

  • Working with children and young people online: The first guide in our Digital Skills for Heritage initiative has been produced by online safety experts Childnet International. 
  • Online security and privacy: A new introduction guide to online security and privacy will be launched at our webinar on Thursday19 July.
  • Online meeting accessibility: Drake music have published top tips for accessibility in video conferencing / online meetings / remote music sessions.   
  • Video conferencing support:
    • Catalyst have produced several guides on getting started with video conferencing, from choosing the right software to phishing and security.   
    • Citizens Online provide a roundup of their recommended links for organisations wanting to use video conferencing to run meetings and events 
  • Stream Zoom through YouTube: Discover how to combine the functionality of Zoom with the benefits of YouTube in this guide (pdf), produced by The Arts Council and Digital Culture Network.
  • Smartphone videos: Another Arts Council and Digital Culture Network collaboration: top tips for making videos on your smart phone. See more Arts Council / Digital Culture Network resources
  • Digital Things: In the Digital Things newsletter, Alec Ward shares a wide range of creative examples of how the cultural sector is making use of digital. 

 

Building communities online

  • Working with children and young people online: The first guide our Digital Skills for Heritage initiative has been produced by online safety experts Childnet International. 
  • Online security and privacy: A new introduction guide to online security and privacy will be launched at our webinar on Thursday19 July.
  • One-to-one sessions: As part of our Digital Skills for Heritage initiative, The Arts Marketing Association are hosting a number of free one-to-one consultation sessions for small to medium sized heritage organisations. Topics include digital access and inclusion.
  • Digital tools for communities: Produced by The National Lottery Community Fund, this Communities Essential Guide to Digital Tools offers several quick and easy virtual and tech-based tools, at low cost and high impact.
  • Learn from other charities’ services: These ‘service recipes’ from Catalyst are examples of how charities are making use of digital. Recipes include working digitally with vulnerable communities, helping direct workers make the transition to working remotely and moving physical activities online. 
  • Remote research: These Catalyst guides include conducting user research and making design research work remotely.  
  • Leading groups online: This free resource is for people who want to lead online courses, meetings, training and events during the coronavirus pandemic.  From online facilitation experts Jeanne Rewa and Daniel Hunter. 
  • Subtitling: Create accessible subtitles by using these free training videos from StageTEXT.
  • Online meeting accessibility: Drake music have published top tips for accessibility in video conferencing / online meetings / remote music sessions.   
  • Make hidden histories visible: The Whose Knowledge guide helps institutions make women visible on Wikipedia. It encourages institutions to join and participate in #VisibleWikiWomen – a global campaign increasing the number of freely-licensed images of notable women on Wikipedia and the broader internet, addressing the online gender imbalance. The guide will be useful for anyone interested in working on Wikipedia or making hidden histories more visible.
  • Join global networks: Creative Commons (CC) has recently established CC Global Network Platforms – three new global networks, including the Open GLAM platform for cultural and heritage organisations, a copyright network and an e-learning network. The networks provide a space to share resources and improve collaboration.   

 

Creating digital content

 

Working with data

  • Free training and support: Heritage Digital is a new project supported by The National Lottery Heritage Fund’s Digital Skills for Heritage initiative, which aims to increase free digital skills training and support available to heritage organisations. You can find a range of resources and activities relating to digital marketing, communications, rights and technologies. 
  • Wikidata:
  • Data challenges and opportunities: This 2017 blog post from the British Library focuses on heritage and data.
  • Synchronising between an organisation’s collection and Wikipedia: This blog post from Wikimedia looks at data roundtripping
  • Crowdsourcing: Samantha Blickhan, Zooniverse Humanities Research Lead, explores crowdsourcing for heritage organisations

 

Online learning

  • Online learning techniques: A new an introduction guide to online learning will be released through the Digital Skills for Heritage initiative in July. Sign up to our mailing list to keep updated. 
  • Education technology:
    • Dave Cormier coined the term Massive Open Online Community (MOOC) in 2008. He recently asked his community for recommendations for people getting started with online learning and he received a terrific response.
    • In this post, aimed at educators but with a wider use, Dave describes what he has learnt from moving online in a hurry. 
  • Creating open educational resources: Take a comprehensive introductory level course from the Open University on creating open educational resources.
  • Online delivery: Ufi VocTech Trust have produced a series of expert webinars to help trainers and teachers quickly move to online delivery. Webinar recordings include how to create accessible digital learning, choosing the right tools for online delivery, building your learning business via social media and monetising services.
  • Join global networks: Creative Commons (CC) has recently established CC Global Network Platforms – three new global networks, including the Open GLAM platform for cultural and heritage organisations, a copyright network and an e-learning network. The networks provide a space to share resources and improve collaboration.   

 

Digital marketing and communications 

  • Free training and support: Heritage Digital is a new project supported by The National Lottery Heritage Fund’s Digital Skills for Heritage initiative. It aims to increase free digital skills training and support available to heritage organisations. You can find a range of resources and activities relating to digital marketing, communications, rights and technologies. 
  • Growing and engaging audiences online: Sign up for the first free Heritage Digital webinar: Growing and Engaging Audiences Online,14 July at 10:30. Kirsty Marrins will explore how to create engaging, inspiring and compelling content.
  • Online security and privacy: A new introduction guide to online security and privacy will be posted on our website shortly.
  • One-to-one sessions: As part of our Digital Skills for Heritage initiative, The Arts Marketing Association are hosting a number of free one-to-one consultation sessions for small to medium sized heritage organisations. Topics include digital audience engagement, fundraising and ecommerce and digital marketing. 
  • Fundraising during global crisis:
  • Using social media to raise funds: Watch Charity Digital’s step by step video guide, originally broadcast as part of their Digital Fundraising Day event in November 2019. 
  • Remix Academy: Remix Academy offers a number of webinars and step-by-step guides on topics including digital business models, monetising content and using low-cost technologies.  
  • Online presence: This free, two-week online course from the University of Leeds looks at how to create a professional online presence.  
  • Future mindset: Futurist Anne Lise Kjaer speaks about the role of people, planet and purpose and having a future mindset in marketing in this short video for Arts Marketing Association’s Digital Marketing Day. 
  • Income generation and donations: The Arts Council’s Digital Culture Network have created a list of resources around income generation and donation strategies to help build digital relationships and grow reach online (PDF). See more Arts Council / Digital Culture Network resources.
  • Maintaining digital heritage: 'Apps, microsites and collections online' is a blog post from Mia Ridge looking at the ongoing maintenance of digital cultural heritage. 
  • Digital entrepreneurship: In this interview-style course, Guy Kawasaki discusses digital entrepreneurship. 
  • Social media: 
    • ​​​​​​​This free two-week online course from FutureLearn looks at using social media for business, from creating a social media presence to measuring success.  
    • The International Council of Museums (ICOM) have produced extensive guidance on using social media, including covering events and creating a social media policy  
  • Instagram for business: This short course, which takes approximately two hours to complete, looks at how to grow your business with Instagram.  
  • Google Analytics for beginners: The Digital Culture Network has produced a video for beginners to help them get started with Google Analytics. 
  • Empathetic audience engagement: This article from Peak Experience Lab explores how museums can continue to engage with their audiences during difficult times.  
  • Wordpress: Digital Charity Lab have a five-minute guide to WordPress for charities and non-profits. Wordpress can be used to create a cost effective, easy to maintain blog or website.
  • Customer relationship management: Charity Digital have posted a guide to choosing a customer relationship management (CRM) system.
  • Website accessibility: Arts Marketing Association share a handy guide from Supercool which demonstrates how you don’t need a big budget and huge resources to make significant improvements to the accessibility of your website.  
  • Small businesses and charities: Digital Boost provides a range of resources aimed at small businesses and charities from Founders4Schools and BCG Digital Ventures, with support from DCMS. Resources include 1:1 support from digital experts, marketing your organisation, improving design and branding and developing a content strategy.
  • Digital service delivery:
    • Catalyst have produced a range of guides on digital service delivery, including developing new service models and operating during lockdown.  
    • The Scottish Council for Voluntary Organisations have provided an overview on some key principles behind digital service delivery. 

 

Digital Strategy

 

Working at distance

  • First-time remote working: Catalyst have produced several guides on remote working, including a toolkit for grassroots communities needing to move their work to digital for the first time.  
  • Developing online confidence: This free eight-week online course from Open Learn, 'Digital Literacy: succeeding in a digital world', explores a range of digital skills and practices, including digital identity, digital wellbeing, staying safe and legal, finding and using information and online tools, and dealing with information overload. 
  • Using digital in the workplace: This free six-week online course from FutureLearn is designed for people who have some digital skills but would like to build confidence in using digital technology in the workplace: 
  • Cyber security: 'Introduction to cyber security: stay safe online' is a free online course from OpenLearn, developed by The Open University with support from the UK Government’s National Cyber Security Programme.  
  • Digital skills: 'Make It Click' is a collection of online learning resources to help build digital skills. It includes courses, tools and templates on topics including calendars, documents, email, online security, photos, presentations, social media, spreadsheets and working from home.  
  • Working from home and staying safe online: 
    • ​​​​​​​This guide (PDF) from The Prince’s Responsible Business Network provides tips for working from home and staying safe online. It links to free cyber security e-learning, home working guidance and small business resources.
    • Citizens Online provide a short list of recommended working from home resources.

 

Recommend a resource for inclusion

 

Digital Attitudes and Skills for Heritage (DASH) Survey

Our Digital Attitudes & Skills for Heritage (DASH) survey is helping heritage organisations to identify what key digital attitudes and skills their staff and volunteers already have and what new uses of digital technology they would like to explore. Sign ups to the survey also helped us to identify digital priorities for the sector. Sign up closed on 3 July 2020. 

Digital Skills for Heritage

Our Digital Skills for Heritage initiative is designed to raise digital skills and confidence across the whole UK heritage sector. Sign up to our newsletter and select the 'digital' interest box to stay updated. 

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