She has worked in the heritage sector since the early 1990s, starting her career in local authority museums. She has worked as a curator, a learning officer and a museum manager. Sue is particularly proud to have helped set up the Roald Dahl Museum and Story Centre in Great Missenden, Buckinghamshire and was its first director when it opened in 2005. She is a Fellow of the Museums Association.
After a mid-career PhD at the Open University, Sue spent three years at the Wellcome Library working on a project to digitise key scientific archives. After that she got a job in her home town working for the St Albans Museums Service. Since September 2015 she has been working for the British Library as the Project Manager on the HLF-supported Unlocking the UK’s Sound Heritage project, part of the Save Our Sounds programme.
Between 2005 and 2010 she was one of the 12 trustees of the National Trust. During that time she also served on the National Trust's Appointment Committee and Learning Panel. This experience taught her a huge amount about the built and natural environments.