Application Portal Access statement

Application Portal –

This website is run by the National Lottery Heritage Fund. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • navigate most of the website using just a keyboard
  • Skip repeated navigation blocks when using assistive technologies
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • We’ve also made the website text as simple as possible to understand.
  • AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • On the projects page, the hover colour for links does not contrast sufficiently with the colour for static text
  • On the application form, border contrast does not meet WCAG 2.1 guidelines.
  • It is difficult to see which navigation option is highlighted when using keyboard focus
  • Many of the pages only have top level (H1) headings
  • Form fields do not always have labels which can be read using screen reader technology
  • Links in tables do not always have descriptive labels which enable users of screen reader technology to understand what the link does
  • Some of the navigation buttons use punctuation, which is difficult to navigate when read through a screen reader depending on how the screen reader is set up.
  • Some form elements, like dropdown menus, do not have labels which describe the contents or purpose of the element

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:


call 020 7591 6044 (Monday to Friday, 9.00am–5.00pm)

You can also contact our London Head Office by fax or text phone:

Fax: 020 7591 6001

Text phone: 020 7591 6255

We’ll consider your request and get back to you in 14 days.

If you cannot view the map on our ‘contact us’ page, call or email us for directions.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Digital Service Design team by emailing or phoning 020 7591 6044

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. You can contact us via textphone at 020 7591 6255.

If you contact us before your visit to any of our offices we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

The National Lottery Heritage Fund is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is not compliant with the Web Content Accessibility Guidelines version 2.1AA standard. The non-accessible sections are listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

  • On the projects page, the hover colour for links doesn't meet WCAG 2.1 standard 1.4.3 Contrast (Minimum)
  • On the application form, form border contrast does not meet WCAG 2.1 guideline 1.4.11 Non-text Contrast (Level AA). The rest of the contrast is good.
  • The navigation buttons have an interactive focus which is difficult to visually see, and therefore does not meet WCAG 2.1 guideline 2.4.7 Focus Visible
  • Some headings are only formatted visually instead of using heading levels, which is not compliant with Success Criterion 1.3.1 Info and Relationships
  • Some form fields are not labelled correctly to describe what the field is for and what a user needs to do, which is not compliant with Success Criterion 3.3.2 Labels or Instructions
  • Some navigation labels use punctuation marks in place of labelled elements, which may be misleading to users using screen readers. This is not compliant with Success Criterion 3.3.2 Labels or Instructions

We are currently developing a replacement for this application portal in its entirety. The replacement service is being developed in an agile, iterative way with regular usability and accessibility testing to ensure it is launched in full compliance with the WCAG 2.1 AA criteria. We plan for the new compliant service to be available for all applicants by September 2021.

How we tested this website

This website was last tested in April 2019. The test was carried out internally.

We used a journey-based approach to decide on a sample of pages to test. We looked at pages which would be commonly seen by people who were attempting to apply for funding

We tested:

What we’re doing to improve accessibility

We are currently in the process of designing, testing and implementing a full replacement to this application portal. The new service will be designed in line with WCAG 2.1 AA criteria and subject to continuous accessibility testing, and improvement if necessary.

This statement was prepared on 23 September 2019.

It was last updated on 18 September 2020.