There are many things you can do to make the web easier to use. This may involve changing your browser, computer, keyboard or mouse settings.
Using the website
Our website has been put together with accessibility in mind – core features of the site are as follows:
- Navigation has been implemented in a logical and consistent way
- Skip navigation link has been provided
- Content has been written as clearly and simply as possible
- Text size can be changed using the web browser (more information below)
- Headings are clear and use a logical structure
- Links can be understood out of context
- Links open in the same window unless stated otherwise
- Images have alternative text
- Decorative images have null alternative text
- Tables have appropriate summaries, captions and headings
- Audio and video has been set not to play automatically
- Text transcripts or subtitles are available for audio and video content
- This website is also available in the Welsh language through the toggle link in the site header
Web standards and accessibility accreditation
The National Lottery Heritage Fund is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
The National Lottery Heritage Fund website is currently being assessed by Shaw Trust Accessibility Services - with the initial testing taking place in February 2019.
Whilst this assessment is taking place this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Any web site carrying this mark is currently being tested by people with a wide range of disabilities to highlight accessibility barriers that might be present, and implement solutions to provide inclusive content.
The Shaw Trust Digital Assessment and Accreditation process is rigorous. Over 60 hours of accessibility testing by users with a disability goes into each and every accreditation.
Due to certain constraints, we have had to include technologies and features that may cause accessibility issues. These include:
Non compliance with the accessibility regulations
Items highlighted by the Shaw Trust assessment - which are in the process of being corrected:
- Unlabelled Form Fields (1.1.1, 1.3.1, 3.3.2, 4.1.2) - present in search widgets across the site
- Missing Alt Text (1.1.1) - some decorative items on the homepage have title fields
- Incorrect Heading Structure (1.3.1, 2.4.6) - homepage, news, and help and resources pages have a heading structure that does not cascade
- Non-Descriptive Link Text (1.3.1, 2.4.4) - unclear labels present on search
- Video and Audio missing Text Alternatives (1.2.2, 1.2.4) - embed videos are not displaying alt text. This is an ongoing issue with the plugin that powers this feature and we will resolve once a patch is made available.
- Combining adjacent image and text links for the same resource (1.1.1, 2.4.4, 2.4.9) - duplicate links present on some landing pages
Not applicable at the present time.
Content that’s not within the scope of the accessibility regulations
- Our online community relies on external participation. We cannot guarantee that user submitted content will be free of accessibility errors
- Google Maps (third-party map application)
- YouTube (third-party video application), including video generated by partners
- Grant application system (third-party database)
- Our events calendar (third-party plugin)
We are making every effort to overcome these limitations by improving their accessibility and failing that, provide accessible alternatives.
If you need alternatives versions to our downloadable documents (such as plain text or Braille) or if you experience any accessibility problems with our site, please contact us.
The National Lottery Heritage Fund does not assume responsibility for third party applications.
Files have been made available to download in a variety of formats - the most common are Adobe Acrobat (.pdf), Microsoft Word (.doc and .docx) and Microsoft Excel (.xls and .xlsx). Reasonable adjustments have been made to ensure that digital publications available on our website are accessible. We have done this by creating tagged PDFs and tested the reading order. All images should have a caption or alt text. However, you may come across earlier versions of files on our site which are not as accessible. If you need any document in a different format, please contact our information team.
The latest version of Adobe Acrobat Reader has incorporated accessibility features. For example, you can hear a PDF document read aloud or scroll a PDF document automatically. You can access these features in the Edit Preferences menu. Find out more about the free Adobe online conversion tool which converts the content of PDF files to a HTML or text which can be understood by most screen reader applications.
Most modern web browsers allow users to change the size of the text, as well as magnify the page.
The latest versions of the following assistive technologies were used during testing and were found to be compatible with the site, except for areas that have accessibility limitations.
- JAWS screen reader
- Dragon Naturally Speaking Pro
- AI Squared ZoomText screen magnifier
Please note: You may experience issues with older versions of these applications or other assistive technologies. If you experience any issues, please feel free to contact us.
The site has been cross-platform and cross-browser tested and is currently compatible with modern browsers, such as Google Chrome and Internet Explorer 11.
Please note: You may experience issues with older versions of these browsers or other web browsers. If you experience any issues, please feel free to contact us.
If you need more information about using this site’s features, general accessibility or using the web and your computer, we have provided some useful links to help:
- W3C (World Wide Web Consortium) Better Web Browsing Guide
- BBC (British Broadcasting Corporation) My Web, My Way
- My Computer My Way
- Microsoft Accessibility
- Apple Accessibility
- RNIB (Royal National Institute for Blind People)
We are continually seeking solutions that will improve the accessibility of our website. We welcome feedback regarding accessibility of this site. If you have any comments or questions, please contact us at email@example.com.
If your enquiry is regarding digital publications, please contact our information team on:
Phone: 020 7591 6042
Textphone: 020 7591 6255
In England, Wales and Scotland, the Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
In Northern Ireland, the Equality Commission for Northern Ireland is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Commission for Northern Ireland.
This statement was prepared on January 2019. It was last updated on September 2019.