Who we are
The National Lottery Heritage Fund is an operating name of the Trustees of the National Heritage Memorial Fund.
Our website is a UK-based website and takes care to comply with relevant data protection legislation such as the Data Protection Act 2018 (DPA 2018) and the EU General Data Protection Regulation (GDPR). HLF are data controllers for the purposes as defined by DPA 2018 & GDPR.
What we need
The Information we gather will depend on if you are joining our Online Communities or are applying for a grant. In either case we collect the minimum personal information we need to deliver the service to you. This will include your name, email address, and any personal preferences you select.
How long we keep it
The personal data we use for sending you news or notifications by email will be kept by us until you notify us that you no longer wish to receive this information.
There is a different data retention policy for information provided during a grant application. This will be disclosed during the application process. It will vary depending on if your application was successful or not and on the nature of the award.
If you subscribe to our mailing lists (e.g. eBulletins) for news and other information, we also ask you to answer various general questions about yourself. You will be asked to specify the areas in which you are interested so that we can tailor the information which we send to you to cover the services and programs which we believe you might be interested in. You may change these preferences by logging in and updating your profile.
We may also use the Information we gather to notify you about important functionality changes and alterations to the Site, or services relating to our distribution of services, or information that might be of particular interest to you (where you have consented for us to do this).
If at any time you wish to stop receiving information you may have requested from us, select the ‘Unsubscribe’ link at the bottom of any communication you may receive from us. Any personal data you provide will only be retained while you consent to receive information from us. If you unsubscribe, your personal information will be deleted.
If you make an application or a pre-application for a grant, you must be at least eighteen years of age. We will use and retain any personal information you supply in accordance with the relevant data protection legislation, and as advised during the application process.
We may use your contact details to keep you informed about our work, (including by email, where an email address has been supplied), unless you have indicated that you would prefer not to receive information from us which is not connected to your application or grant.
Surveys and user groups
We always aim to improve the services we offer. As a result we occasionally canvass our customers using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.
Links to third parties sites
Traffic patterns / Site statistics
We may monitor customer traffic patterns, Site usage and related Site information in order to optimize your use of the Site and we may give aggregated statistics to a reputable third-party, but these statistics will include no information personally identifying you.
Transfer to third parties
We may also share your personal information with our suppliers in order to facilitate surveys and survey analysis. We ensure that our suppliers protect your personal information as securely as we do.
For grant applicants we may share your personal data with one of the consultants on our Register of Support Services if they are appointed to help support you on your project.
We do not transfer your data to any third parties based outside of the EU.
If any of the information you provide when subscribing to the services on the Site changes, please update your profile by logging in or alternatively please notify us.
If at any point you believe the information we hold on you is incorrect you may request to see this information and have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal information, you can contact our Data Protection Officer Colin Bailey (ColinB@hlf.org.uk) who will investigate the matter.
If you are not satisfied with our response or believe we are using your personal information not in accordance with the law, you can complain to the Information Commissioner’s Office (ICO).