Digital Skills for Heritage

Digital Skills for Heritage is an ambitious initiative designed to raise digital skills and confidence across the whole UK heritage sector.

Last updated: 27 July 2020

Digital Skills for Heritage

More than ever, heritage organisations are looking to develop their knowledge and understanding of digital. Our Digital Skills for Heritage initiative, launched on 10 February 2020, is designed to help them thrive.

Technology can provide low-cost ways to connect to communities and bring heritage to more people. It can support organisations through short-term challenges and into future resilience.

Wherever you are on your journey, this initiative can help you embed digital into your work.

What we are offering

We are offering a range of activities and resources to reflect the varying needs, locations, sizes and levels of digital experience of heritage organisations.

The first phase of these activities have been refocused and shifted online in response to the coronavirus (COVID-19) crisis

Activities and resources

We will regularly update this page as new support becomes available. Check back to this page, or sign up to our newsletter and tick the 'digital' box to keep updated.

Digital guides

We are producing five free digital guides to help heritage organisations to get started in key digital areas:

The remaining guides will be released over the summer of 2020.


We are hosting a series of webinars which focus on key digital areas. These will be added here when available. 


Digital resources

We have put together a list of digital resources to support heritage organisations that are making the transition to online working. These have been informed by responses received through our Digital Attitudes and Skills for Heritage (DASH) survey (now closed). They fall into eight categories:

  • Running events and activities online
  • Building communities 
  • Creating digital content
  • Working with data 
  • Online learning
  • Digital marketing and communications 
  • Digital strategy
  • Working at distance 

The Digital Heritage Lab

We have funded The Digital Heritage Lab, a free programme for small and medium heritage organisations seeking to develop their digital capabilities. It is managed by the Arts Marketing Association, in partnership with Arts Fundraising & Philanthropy, One Further and the Collections Trust.

The Digital Heritage Lab consists of four strands:

  • Online workshops
  • Training events
  • Digital bootcamps
  • The Lab: a 9-month bespoke online digital skills academy, providing digital mentoring support to 60 UK-based small to medium sized heritage organisations from September 2020 until June 2021. Applications to join the The Lab have now closed. 

Heritage Digital

We have also funded Heritage Digital, a digital skills programme led by The Heritage Alliance and supported by Media Trust, Charity Digital and Naomi Korn Associates.

Heritage Digital will offer training, masterclasses, guides and peer networking opportunities, including conferences. It will support heritage organisations across marketing, engaging audiences, intellectual property, data protection and online business tools and processes. All activities are free.

Running until July 2021, Heritage Digital will support over 700 heritage organisations.

What else are we doing?

Digital Skills for Heritage has two further strands:

  • Our Digital Attitudes & Skills for Heritage (DASH) survey is helping heritage organisations to identify what key digital attitudes and skills their staff and volunteers already have and what new uses of digital technology they would like to explore. Sign ups to the survey also helped us to identify digital priorities for the sector. Sign up closed on 3 July 2020. 
  • The Leading the Sector course, delivered by Culture24, is working with heritage executives to develop a new generation of digital leaders. 
  • Our Digital Confidence Fund is providing grants and mentoring for organisations to get started on specific digital initiatives. This is targeted at organisations active in one of the 13 Areas of Focus set out in our Strategic Funding Framework

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